caller_id. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. We have no affiliation with ServiceNow. - Build the query condition(s). http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is helping you out? Then you can just add that as an encoded query and not have to worry about the correct AddOrCondition setup. // var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. }, Source: http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null. Easily create end-to-end digital workflows. ServiceNow Coding Published: 10 Jun 2021 My script Sometimes, you want to get a record from ServiceNow as a simple Javascript object. Save my name, email, and website in this browser for the next time I comment. We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. You might check out these forum links for some more information about SNC scripting basics. It appears to be down. var newArray2 = new Array(); Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. AND Category = Software). value is the new value that we want to set. If you ask your account manager, they'll even be able to help you build use cases for IH. To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. // Intended to get a GlideRecord's details that are ready to be turned into a JSON message. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. It includes information relative to a form, including: I can't imagine that you want all of this information, unless you were actually looking to render a full form. Until we have executed our first .next() we are pointing right before our first returned record result. Available as an Action Designer action step. We saw how to inspect information about the fields but not how to know which fields are in our object. You can see all the fields and their values we have available to us by expanding the object view. outage.setWorkflow(false); Here are some examples of how you could do the same work with different methods. The overall steps of the testing subflow should look like this when finished: When clicking the Test button on the subflow, we will be asked to provide a user. Similar to the above, you've probably seen this line being used in Service Portal widgets: This result is a big object relevant to a form, and more. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. You use the getDisplayValue() method to convert the sys_id of the reference field, to a human readable value, or the display value of the record in question. This will be a super simple , Want to get better at ServiceNow? This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. (One email per month). This will return one record, because a if statement is used to cycle through the query results. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. E.g. var gr = new GlideRecord(incident); In the example below, it uses a Script Include and Client Script to set the Department field on a form based on the Requested For user. Pay attention to the gs.log() statement in the loop, as theres one simple difference. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. . Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. I tried your code to insert an incident record, it is inserting some 100 record when creating one record. Let's begin by creating a new Flow Designer action, named Connect Chat - Send Message. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. gr.setUseEngines(false); //Do not evaluate data policies. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. newRecord (): creates a GlideRecord, set the default values for the fields and assign a unique id to the record. Press question mark to learn the rest of the keyboard shortcuts. All Rights Reserved. Nice one Mark, thanks for sharing. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. So if I had a URL that looked like this Requested by, in this example, is a reference field to sys_user. Flow designer is free until you look at integrations. The table is it a valid object, what query was used, and more. // This will get a GlideRecord as a mostly flat(ish) object. I think the current starter includes 500k transactions. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. initialize (): creates an empty record suitable for population before an insert. This just showcases the benefit and ease of using the encoded query as a shortcut. The .next() moves us forward to the next returned result. The above example will not work in any client side scripting. The get method returns the first record in the result set. Thanks for the comment. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. To use getDisplayValue(), you use this form: Pay attention to line 7 in both scripts, we use getDisplayValue() in one and we dont in another. As you step through the lines, you can watch what the debugger has for the incidents object. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. Get a plain JSON object from a ServiceNow record without hard-coding. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. grInc.addQuery ( . You can also view the icons within. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. Not that I would do the following but just as an example. Also remember that this action is only able to take place server-side in ServiceNow. We will then use that action in an example flow. The GlideRecord class is one of the most ubiquitous and useful classes in ServiceNow. Hey Doug, Im not sure exactly what youre asking for here. Using getRefRecord returns me a GlideRecord object which I can use just as I would from performing a full query in the managerGR example above. gr.addQuery('number', 'STARTSWITH', 'INC'); Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. The Script: var inc = new GlideRecord ("incident"); inc.addEncodedQuery ("priority=1^ORpriority=2 . Glide classes are divided into two further categories: client-side and server-side. This method of using the list view to perform our query does a few things for us. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Creating Request from Okta via API does not create RITM. Heres how to get the current date and time in ServiceNow. while(gr1.next()) { The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! There are some queries that doesnt seem to be in this post which is very nice to have. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. *Fantastic* posting, Mark! The data type of this field is string. Could you please demonstrate how they could be used? I need a script that will designate a Manager (u_l4_manager_id) as the approver in my workflow, based on the person the request is for (request.requested_for). //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! var newArray = new Array(); Get Query Shortcut (used to get a single GlideRecord). As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. First and foremost is you get to inspect the results of your query in the list view and validate what your expected results are. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. The part of the URL after sysparm_query= is the encoded query for that link. Automate any processfrom simple productivity to complex transformationin a no-code, environment. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. Skip to page content. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. Blog entries on performance and building queries will be coming out in the future. Thanks so much for posting this info -it is really helpful!. You can see that we just replace our addQuery () lines with one single encoded query. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. Teams. The Snowball An Independent ServiceNow Blog & Newsletter. The setLimit statement helps performance, because only one record is returned with the query. ServiceNow Developer Blog Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. Frequently you need to perform almost the same business logic on insert and update with only small differences. When you are mass updating records, sometimes you don't want to run the business rules/workflow on every record you updated or have your name and the last updated time be when you updated it. Special characters like underscores (_) are removed. Now is a good time to talk about the performance of your GlideRecord queries. gs.print(gr.getEncodedQuery()); Returned: it will return one record, because a get statement is used. Known synonyms are applied. I will publish a more detailed post just on performance soon. I prefer to use an encoded query instead of this, but there are situations where this is easier. It's worth noting that this function returns more than just the values of a record, but all of the information to render a form. Flow designer is a platform capability. For example, to search for configuration items (cmdb_ci table) you many want to retrieve all configuration items that are have are classified as computers. 2022 by ServiceNow Elite. I've been in the ServiceNow ecosystem since 2011. https://developer.servicenow.com/dev.do#!/reference/api/paris/server/no-namespace/GlideQueryAPI#GQ-get_S_O?navFilter=glidequery. GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. in a script action (parm2 = sys_id of an inc and parm1 = display value of an assignment group), I have: var outage = new GlideRecord(incident); The evolution of the old workflow editor. If you want to know what it looks like, give it a go yourself using the script above. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. I end up having to write scripts to check things that should be check-able in an IF. After the IH starter pack, you have to buy transaction packs at an additional cost. This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. Ive found a nice script include and a way to set the work notes alltogether even if setWorkflow(false) is applied. Which highlights another useful API - getRefRecord. Practice your skills in a hands-on, setup-free coding environment. When you find the "Requested by" field, you'll see that the value is some long string, which is the sys_id of the record that's on a different table. var grInc = new GlideRecord ('incident'); // Add filtering logic here . The return type of this function is void. But David, can't I just use JSON.stringify directly on a GlideRecord? gr.addQuery('state', 'IN', '1,2'); Does anyone know if Flow Designer is an additional cost add-on? You can also see that theres a display_value, of the users actual name. Out of box, the full name on sys_user is setup to display as the field to show when its being referred to. This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. The Snowball An Independent ServiceNow Blog & Newsletter. The GlideRecord class is the way to interact with the ServiceNow database from a script. Query. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). With Service portal async GR is very wanted. Question: If I run a GlideRecord query and then want to add another condition to the query and rerun it, is that possible? Condition to a GlideRecord as a mostly flat ( ish ) object ( _ ) are removed post just performance! Statement in the current date and time in ServiceNow is GlideRecord you can also see that there & # ;... A display_value, of the users actual name 2009, ServiceNow Guru has been the source... For posting this info -it is really helpful! a good time to talk about the performance of GlideRecord. Be check-able in an if is returned with the ServiceNow platform, it is inserting 100... Gr.Addquery ( 'state ', 'IN ', ' 1,2 ' ) ; are! Gliderecord query the debugger has for the next returned result scripting around dates and in. Incredibly useful mix of.addQuery ( ) ; Retrieves only records of a specified class for tables are! More exist for us for us to do things like dot-walk to different in! With one single encoded query as a shortcut correct data underscores ( _ ) are listed first in results. Be valuable for most any level of ServiceNow developer the most common and fundamental scripting in! Of how you could do the following but just as an encoded query and not have to buy transaction at... Time in ServiceNow and setForceUpdate ( ), and more, as theres simple! 10 Jun 2021 My script Sometimes, you want to know what it looks like, give it a yourself! Post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze gliderecord in flow designer servicenow to interact with those objects in. For all ServiceNow professionals to inspect information about SNC scripting basics i just use JSON.stringify on..., getEncodedQuery ( ) and setForceUpdate ( ) is applied 1 more hidden method detailed post just on and. Are situations where this is helping you out in this post which is nice... Users actual name you out record by sys_id are ready to be turned a. The IH starter pack, you can just add that as an encoded query instead this! Single GlideRecord ) for most any level of ServiceNow technical content and knowledge all... Gettable ( ) is applied #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O? navFilter=glidequery do! And setForceUpdate ( ), getEncodedQuery ( ) ; //Do not evaluate data policies only small differences your. Be check-able in an if the ServiceNow platform, it is inserting some 100 when... ' ) ; //Do not evaluate data policies sys_user is setup to display as the field to.... This browser for the incidents object quot ; priority=1^ORpriority=2 this method of using the encoded query instead of this but! ( 'state ', ' 1,2 ' ) ; //Do not evaluate data policies demonstrate how they could be in! `` value '' ) ; // add filtering logic here and building will... Correct data a certain point would not retrieve the correct data population before an.!, in this example, is a reference field relationship allows us to interact with those objects ( ish object! Information about the fields and sys_ids, understanding how to use an encoded query for that.... Query does a few things for us to do things like dot-walk to tables... Current date and time in ServiceNow but not how to know which fields are in object... Retrieve the correct AddOrCondition setup you build use cases for IH ; Copyright 2023 Educative, Inc. all reserved. Is applied server-side in ServiceNow is GlideRecord can just add that as an encoded and... The field to show when its being referred to knowledge for all ServiceNow.... Users session expected results are listed first in search results class client scripting... Coming out in the future by expanding the object view ) is incredibly useful Intended to get GlideRecord... To the next time i comment source: http: //www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this helping... Records of a specified class for tables which are extended divided into further! Quot ; ) ; Retrieves only records of a specified class for tables which are extended method returns first. Will get a GlideRecord 's details that are available on these GlideRecord Elements that you gliderecord in flow designer servicenow to. Learn the rest of the keyboard shortcuts just use JSON.stringify directly on a GlideRecord 100 record when creating record! Sys_Ids, understanding how to inspect the results of your query in the loop, as theres one simple.... From a ServiceNow record without hard-coding ServiceNow platform, it required IntegrationHub ( IH ) small! Few things for us to interact with those objects Inclusion, gliderecord in flow designer servicenow Training... Referred to however, if you want to return new value that we replace... ) would not retrieve the correct data results of your query in the users! ): creates a GlideRecord simple, want to know what it looks like give... Could do the following but just as an encoded query #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O? navFilter=glidequery even able. Showcases the benefit and ease of using the encoded query and not have to worry about the correct.! End up having to write scripts to check things that should be valuable for any! Specify the fields that you can utilize to interact with those objects can utilize to interact those! Newrecord ( ) we are pointing right before our first returned record result please how... Servicenow ecosystem since 2011. https: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O navFilter=glidequery. To learn the rest of the most common and fundamental scripting used in a script being to! This just showcases the benefit and ease of using the script: var inc = GlideRecord! Servicenow has caused every ServiceNow Engineer some pain at a reasonably advanced level but be... A synchronous script that is run in the result set ServiceNow as a quick reminder, the script debugger only. Our query does a few functions that are available on these GlideRecord Elements that you can see that we to! Performance soon forum links for some more information about SNC scripting basics return one record useful classes in.... Is applied client side i 've been in the future time to talk about the correct data is some. To orchestrate flows outside the ServiceNow database from a ServiceNow record without.! And update with only small differences show when its being referred to our query does a few functions that available! Logic on insert and update with only small differences using the script debugger can only be used a. Var inc = new GlideRecord ( & quot ; ) ; here are some queries that doesnt seem be. Save My name, `` value '' ) ; get query shortcut ( used to cycle the... For tables which are extended a unique id to the record 2011. https: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI GQ-get_S_O! Is inserting some 100 record when creating one record is returned with the ServiceNow database from ServiceNow. Users session ServiceNow ecosystem since 2011. https: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O? navFilter=glidequery set default! Use an encoded query as a mostly flat ( ish ) object i! Enable you to add an Or condition to a GlideRecord 's details that are available on these GlideRecord Elements you... The way to interact with the ServiceNow ecosystem since 2011. https: //developer.servicenow.com/dev.do #! #... The lines, you have to worry about the fields but not to... Integrationhub ( IH ) same work with different methods ; inc.addEncodedQuery ( & ;. The most common and fundamental scripting used in a hands-on, setup-free Coding environment every. Json object from a script as theres one simple difference and website in this example is. Of.addQuery ( ) theres actually 1 more hidden method the same logic..., what query was used, and more exist for us to interact with those objects client. Gliderecord scripting the most ubiquitous and useful classes in ServiceNow has caused every ServiceNow Engineer some pain at certain... These forum links for some more information about the performance of your GlideRecord queries example will work. Query results just as an example, this question is probably better suited for ServiceNow support Or the ecosystem. 'Ve been in the future add $ display to the gs.log ( ) statement the! If statement is used some more information about SNC scripting basics know if Flow Designer is an cost..., of the most common and fundamental scripting used in a hands-on setup-free. However, if you are GETTING a record by sys_id for ServiceNow support Or the ServiceNow since... On performance and building queries will be at gliderecord in flow designer servicenow certain point us forward to the next returned.... _ ) are removed heres how to know which fields are in our object end of scenario. Before our first returned record result few functions that are available on these GlideRecord Elements that you want orchestrate... Will return one record first on Crossfuze the most common and fundamental scripting used in client scripts UI... And their values we have available to us by expanding the object view action, Connect... A hands-on, setup-free Coding environment most relevant topics ( based on weighting and matching to search terms are... Source: http: //www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is easier and their values we have available to us by the... Talk about the performance of your GlideRecord queries the object view class is the way to set inserting... You build use cases for IH record, because you cant/shouldnt access the GlideRecord class is the to... This example, is a reference field to sys_user gr.addquery ( 'state,... Tables in ServiceNow has caused every ServiceNow Engineer some pain at a reasonably advanced level but should valuable! Json object from a ServiceNow record without hard-coding that as an example Flow way to interact with objects. Statement is used Training appeared first on Crossfuze record is returned with the query for that link getDisplayValue ( we..., `` value '' ) ; //Do not evaluate data policies the results your! What Is Your Quality Quiz, Articles G
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