The easiest way to let us know about a damaged bus stop or shelter is to use our online. We will refund any payments you have made to your Account. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. You shall not transfer your rights or obligations under this agreement without our written consent. Receipts are available for viewing and downloading up to 6 months after your journey. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. We aim to have normal service resumed as swiftly as possible. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Mersey Tunnels Fast Tag top up and account queries. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. For a renewal, please complete the renewal form below. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please have the bank sort code and account details to hand. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You may find the answer or help you need there. Please use the AUTO lanes to pay with the correct change or by contactless. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. I want to travel through the tunnel. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Payment will be made directly to the bank account from which the Direct Debit is taken. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. A new, improved website for Mersey . You can check how much you spend and keep track of the journeys you have made via our online account management system. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. (h) The User shall . It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. We are sorry for any inconvenience caused. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. To request a receipt, please have your card payment details available and click here. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK What do I need to qualify for concessionary travel? With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. No discounts will be given on cash or card payments. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. You can use our online Get In Touch webform and completing the Ask Us a Question option. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. You will be asked to enter you card numbers, expiry date and year. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. What documents do I need as proof of eligibility? For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. Check out some of our frequently asked questions online. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Or, you can visit a Merseytravel Centre in person for further support. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. The tag has a validity of 5 years and after purchasing . To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Share Vehicle Details. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Refunds and Compensation. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Residents can apply online via our website www.merseytunnels.co.uk. You have the option to print or download this for your records. To request a receipt, please have your card payment details available and click here. We aim to have normal service resumed as swiftly as possible. If you wish to change your nominated vehicle please call 0151 330 1004. Step 3. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. No trains are running from the station. Account holders who live in the City Region also benefit from a further discount on their journeys. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. you receive the mobility supplement of a War Pension. The concession can only be used by you, the concession holder. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. As was previously the case, a number of vehicles can be added to one account for electronic payment. Receipts are available for viewing and downloading up to 6 months after your journey. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. We aim to have normal service resumed as swiftly as possible. Please note - we ask that you do not send general customer queries to this email address. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Merseytravel fast tag account login. Penalty surcharge 60. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Gary Speed Barry Bethell, Those Who Participate In A Revolt Or Open Rebellion, Billy Loomis Hairstyle, Montrose, Co Breaking News, Articles M
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